This policy explains how deposits, payments, cancellations, and rescheduling are handled for bookings with KK Party Co. Because we provide rental services and equipment rather than shippable goods, this policy addresses deposits and cancellations rather than product returns. Specific terms for your event will also be included in your proposal/rental agreement.

1. Retainers and Deposits

• A 50% non-refundable retainer is required to officially reserve your date and equipment. Your event is not considered booked until the retainer and any required booking steps are completed.

• Availability is first come, first served — we cannot hold a date or inventory without the retainer, regardless of how far along your conversation with us is.

• If your event is booked within 7 days of the event date, full payment is due upfront at the time of booking.

• Last-minute booking requests may be subject to a 20% rush fee.

2. Final Balance

The remaining balance is due 7 days before your scheduled event. Late payments are subject to a 10% late fee for every day you are late. We accept debit card, credit card, or Zelle — we do not accept cash.

3. Client Cancellations

Retainers are non-refundable under all circumstances, as they reserve your date and turn away other potential bookings. All paid amounts can be used towards a future date subject to availability. Credits are good for 365 days.

4. Adding Items or Changing an Existing Booking

We're happy to accommodate changes where possible. Additions or changes to an existing booking require a minimum of 7 days' notice and remain subject to inventory availability — items are not guaranteed as part of your reservation until confirmed. Additional charges may apply.

5. Weather-Related Cancellations

Certain rentals (outdoor marquees, inflatables, balloons) cannot safely be installed during high winds, heavy rain, storms, or other unsafe conditions, and most outdoor bookings require an approved backup plan. Weather-related cancellations do not qualify for a refund. Instead, we will work with you to reschedule for an alternate date (subject to availability) or apply an event credit.

6. Cancellations or Adjustments by KK Party Co

If we need to cancel or adjust a booking for safety reasons outside of weather (for example, an unsafe setup surface or venue condition identified before your event), we will work with you on rescheduling or an event credit consistent with the weather policy above. No refunds will be given.

7. Damaged, Dirty, or Missing Equipment

Clients are responsible for rental equipment during the booking period and for guests following all posted usage rules. Additional cleaning, repair, or replacement fees may apply if equipment is returned excessively dirty, stained, damaged, or with missing pieces, or if usage rules are found to be broken at pickup. Moving an installed LED marquee letter without our permission results in a $500 fee per letter.

8. Grab-and-Go Balloon Orders

Grab-and-Go balloon orders are pre-ordered for pickup at our New Palestine, Indiana location and are self-installed by the customer. Because these are prepared specifically for your pickup window, no refunds will be given.

9. Questions

For questions about a specific booking, deposit, or cancellation, please contact us at info@kkpartyco.com, referencing your event date and proposal/contract.