These Terms of Service ("Terms") govern your use of kkpartyco.com and the party and event rental services offered by KK Party Co ("we," "us," or "our"). By using our website, submitting a rental wishlist, or booking services, you agree to these Terms.

1. Our Services

We provide luxury party and event rentals and décor — including LED marquees, balloons, modern bounce houses, soft play, backdrops, kids' party rentals, furniture, and specialty statement pieces — along with delivery, professional installation, and removal, for events in the Indianapolis, Indiana area and surrounding cities. Travel outside our standard service area may be available for an additional delivery fee and is subject to meeting our order minimum.

2. Browsing, Wishlists, and Booking Requests

• Browsing our rental catalog and submitting a wishlist, or submitting our general event inquiry form, does not guarantee item availability or reserve your date.

• After you submit a wishlist or inquiry, our team confirms inventory availability for your date and sends a proposal/invoice with pricing.

• A date and its items are only secured once the required 50% non-refundable retainer has been paid and any required booking/contract steps completed. Availability is first come, first served — a pending inquiry or back-and-forth communication does not itself secure a reservation.

• Items are not guaranteed as part of your reservation until they have been added and confirmed — this applies to your original wishlist as well as any later additions.

3. Deposits, Payments, and Balances

• A 50% non-refundable retainer is required at booking to reserve your date and equipment.

• If your event is booked within 7 days of the event date, full payment is due upfront.

• The remaining balance is due 7 days before your event; late payments are subject to a 10% late fee for everyday you are late.

• Last-minute booking requests may be subject to a 20% rush fee.

• We accept debit card, credit card, or Zelle. We do not accept cash.

• Adding items or making changes to an existing booking requires a minimum of 7 days' notice and is subject to availability; additional charges may apply.

4. Delivery, Installation, and Removal

All rentals are delivered, installed, and removed by our team — items are not available for customer pickup or self-installation, for liability and safety reasons (Grab-and-Go balloon orders are the exception; see our Balloons page). The client or a designated on-site contact must be present for installation, as items cannot be repositioned once installation begins. It is the client's responsibility to confirm the event space has adequate room and a suitable surface for the rentals booked, and to share any venue rules, loading/elevator requirements, insurance requirements, or setup-window restrictions with us as early as possible. A Certificate of Insurance (COI) is available upon request.

5. Equipment Use and Client Responsibilities

• Clients and guests must follow all care and usage rules provided with the rental (for example: no food, drinks, candy, gum, crayons, markers, or face paint inside soft play/bounce equipment; shoes must be removed before entering soft play areas).

• Once installed, rental equipment must not be moved, adjusted, or repositioned by anyone other than our team without permission. Moving an installed LED marquee letter without authorization results in a $500 fee per letter.

• Clients are financially responsible for equipment that is lost, stolen, returned excessively dirty or stained, or intentionally/negligently damaged, and will be invoiced for cleaning, repair, or replacement costs.

• LED marquees require access to a standard electrical outlet within 50 feet of the display; clients must confirm power availability in advance, especially for outdoor setups.

• Additional time beyond the scheduled event window cannot be added on the day of the event; extra time may be arranged in advance at $50/hour, subject to availability.

6. Weather and Outdoor Setups

Outdoor setups (including marquees, inflatables, and balloons) are subject to weather and site conditions. We reserve the right to cancel, relocate, or decline an outdoor installation for safety reasons — including high winds (gusts exceeding 15 mph), heavy rain, snow, storms, or unsafe/uneven surfaces. Clients are required to have an approved indoor or covered backup plan for outdoor bookings. Weather-related cancellations do not qualify for a refund; instead, we will work with the client to reschedule (subject to availability) or apply an event credit.

7. Custom Designs and Inspiration Photos

We welcome inspiration photos to understand the look and feel you're going for, but designs (balloon installations, marquee layouts, custom décor) are created in our own style and we do not guarantee an exact replica of another artist's or vendor's work. Exact color matching cannot always be guaranteed, as colors can render differently across photos and screens.

8. Third-Party Vendors

We may permit outside vendors (such as independent balloon professionals) to work with our installed equipment, subject to our attachment and safety guidelines. Damage caused by a failure to follow these guidelines may result in additional charges to the client. We are not responsible for the services, products, or conduct of independent third-party vendors.

9. Intellectual Property

All content on kkpartyco.com, including photos, logos, catalog descriptions, and written content, is owned by KK Party Co or used with permission, and may not be copied or used without our written consent.

10. Limitation of Liability

To the fullest extent permitted by law, KK Party Co is not liable for indirect, incidental, or consequential damages arising from the use of our website or services. Our total liability for any claim related to a booking is limited to the amount paid for that booking.

11. Indemnification

You agree to indemnify and hold KK Party Co harmless from claims, damages, or expenses arising from your (or your guests') misuse of our equipment, unauthorized movement of installed items, or violation of these Terms or your rental agreement.

12. Governing Law

These Terms are governed by the laws of the State of Indiana, without regard to conflict-of-law principles.

13. Accessibility

KK Party Co is committed to making kkpartyco.com accessible to all visitors, including people with disabilities, and aims to meet or exceed the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. We work toward this through our website platform's built-in accessibility features (alt text support, semantic headings, keyboard navigation), and by reviewing site content, color contrast, and navigation for usability.

Despite our efforts, some pages, third-party embedded content (such as our rental catalog/cart, booking widgets, or scheduling tools), or older content may not yet fully meet accessibility standards, including content or tools provided by third parties whose accessibility compliance we do not control directly. We are actively working to identify and address these areas.

If you experience any difficulty accessing content on kkpartyco.com, please contact us at info@kkpartyco.com with a description of the issue and the page involved, and we will work to address the barrier as quickly as possible.

14. Changes to These Terms

We may revise these Terms from time to time. Continued use of our website after changes are posted constitutes acceptance of the revised Terms.

15. Contact Us

Questions about these Terms can be sent to info@kkpartyco.com.